This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.
Personal information I collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of artwork, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect and use your information as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.
The third parties with whom I share personal information
I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies and accountants. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
The length of time I keep personal information
I retain your personal information only for as long as necessary to provide you with my services. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Your Rights
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Jo Stroud, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jo.stroud.artist@outlook.com
If you contact me to access, correct or delete personal information held by Etsy, I will contact Etsy at Etsy.com/help for assistance, or request that you send a request directly to Etsy.